Data Protection & Privacy
At 1apiso, your privacy is not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, who we share it with, and what rights you have as a player under Philippine law.
1apiso processes personal data in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as overseen by the National Privacy Commission of the Philippines.
As a PAGCOR-licensed operator, 1apiso is subject to data handling requirements specified under PAGCOR's regulatory framework. Certain data is collected and retained because PAGCOR compliance requires it, including KYC documentation and transaction records.
1apiso collects only the personal data that is necessary for account operation, identity verification, payment processing, responsible gaming compliance, and customer support. We do not collect data for purposes beyond those described in this Policy.
All data transmitted between your device and the 1apiso platform is protected by 256-bit SSL/TLS encryption. Personal data stored on our servers is encrypted at rest using industry-standard protocols. Your account credentials and financial information are never stored in plain text.
Under the Data Privacy Act, you have legally enforceable rights over your personal data, including the right to access, correct, erase, object to processing, and data portability. 1apiso has processes in place to action these requests within the timeframes required by law.
In the unlikely event of a personal data breach that affects your rights and freedoms, 1apiso will notify affected players and the National Privacy Commission within the timeframes required by Philippine law, providing clear information about the nature of the breach and remedial steps taken.
This Privacy Policy describes how 1apiso collects, processes, stores, uses, and protects the personal data of individuals who register an account, visit the website, or otherwise interact with the 1apiso online gaming platform accessible at https://1apiso.app (the "Platform").
1apiso is committed to protecting the privacy of all players and website visitors. We handle personal data responsibly, transparently, and in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the applicable regulations of the Philippine Amusement and Gaming Corporation (PAGCOR) under which 1apiso is licensed.
By registering an account on 1apiso, completing a deposit, or continuing to use the Platform after being made aware of this Policy, you acknowledge that you have read and understood how your personal data is handled as described herein. If you do not agree with any aspect of this Privacy Policy, you should discontinue use of the Platform and contact our support team to close your account.
This Privacy Policy should be read together with the 1apiso Terms & Conditions, available at /terms-conditions, which govern the overall contractual relationship between you and 1apiso.
For the purposes of the Data Privacy Act of 2012, the data controller responsible for your personal data is the Company operating the 1apiso Platform under its PAGCOR licence. The Company determines the purposes and means of processing your personal data in connection with the operation of 1apiso.
All enquiries regarding this Privacy Policy or the exercise of your data privacy rights may be directed to our support team via live chat on the Platform, or by email at [email protected]. Please note that the email address above is displayed as plain text for reference and is not a clickable link.
The Company has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act and this Privacy Policy. The DPO may be contacted through the same support channels. The Company has registered with the National Privacy Commission in accordance with NPC regulations applicable to personal information controllers.
1apiso collects personal data across several categories, as described below. We collect only what is necessary for the stated purposes and do not retain data beyond what is required by law or operational necessity.
Sensitive Personal Information: 1apiso may process data that qualifies as sensitive personal information under the Data Privacy Act — specifically, government ID numbers and financial account details collected during KYC. This data is processed only to the extent required by PAGCOR regulatory obligations and Philippine anti-money laundering law, under strict access controls and encryption protocols.
1apiso collects personal data through the following channels:
Under the Data Privacy Act of 2012, 1apiso processes your personal data on the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and operation | Performance of contract between 1apiso and the Player |
| Identity verification (KYC) | Legal obligation under PAGCOR regulations and AMLA compliance requirements |
| Payment processing | Performance of contract; legal obligation for financial transaction records |
| Fraud detection and prevention | Legitimate interest of the Company and protection of other Players |
| Responsible gaming monitoring | Legal obligation under PAGCOR responsible gaming requirements |
| Marketing communications | Consent of the Player (opt-in basis; revocable at any time) |
| Customer support and dispute resolution | Legitimate interest; performance of contract |
| Legal and regulatory reporting | Legal obligation under applicable Philippine law and PAGCOR requirements |
1apiso uses personal data for the following specific purposes:
Personal data is used to create and maintain your 1apiso account, authenticate your identity at login, manage your wallet balance, process your game sessions, and communicate with you about your account status. Without this processing, we cannot operate your account or provide access to the Platform.
KYC data is used to verify that you are who you say you are, that you meet the 21+ age requirement mandated by PAGCOR, and that your use of the Platform is consistent with applicable Philippine anti-money laundering regulations. 1apiso is legally required to perform these checks and to retain the resulting records for specified periods.
Financial data is used to process your GCash, PayMaya, and bank deposits, to verify the source of funds at higher deposit and withdrawal thresholds, and to process withdrawal requests to your registered payment methods. Transaction records are retained for the periods required by law.
Technical and usage data, including IP addresses, device fingerprints, and login patterns, is used to detect and prevent unauthorised account access, fraudulent deposits, bonus abuse, multi-account violations, and other forms of platform abuse. This processing is necessary to protect the integrity of the Platform and the interests of all players.
Wagering history, session duration data, and deposit patterns may be analysed by 1apiso's responsible gaming systems to identify players who may be exhibiting indicators of harmful gambling behaviour. Where such indicators are detected, the Platform may automatically apply responsible gaming interventions or prompt the player to review their limits. This processing is required by PAGCOR's responsible gaming framework.
Aggregated and anonymised usage data is used to understand how players navigate the Platform, which game categories are most popular, and where technical issues most commonly occur. This analysis informs product development decisions and is conducted on data that cannot be linked back to individual players.
1apiso does not sell personal data to third parties. We do not share your personal data with unrelated third parties for their own marketing purposes. Personal data is disclosed only in the following limited circumstances:
1apiso engages third-party service providers who process personal data on our behalf as data processors under data processing agreements. These include:
All service providers are required by contract to process personal data only for the purposes specified by 1apiso, to implement appropriate security measures, and to comply with applicable Philippine data protection law.
1apiso may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine government authorities where required by law, court order, or regulatory obligation. Such disclosures are made only to the extent strictly required by the applicable legal requirement.
In the event of a merger, acquisition, or transfer of all or a substantial part of 1apiso's business, personal data held by the Company may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and any material change to data processing arrangements in advance.
1apiso will never sell, rent, or trade your personal data to third-party marketers or data brokers. If you receive unsolicited marketing claiming to be from 1apiso via channels you did not opt into, please report it to our support team immediately.
1apiso retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce agreements. The following retention guidelines apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account plus 5 years after closure | PAGCOR regulatory requirement; AMLA obligations |
| KYC / identity documents | 5 years from submission or account closure (whichever is later) | AMLA record-keeping requirements |
| Financial transaction records | 5 years from transaction date | AMLA compliance; tax and accounting obligations |
| Wagering history | 3 years from date of wager | PAGCOR audit requirements; dispute resolution |
| Support / live chat records | 2 years from interaction date | Dispute resolution; quality assurance |
| Technical / usage logs | 12 months from date of collection | Security monitoring; fraud prevention |
| Marketing consent records | Until consent is withdrawn plus 1 year | Proof of consent basis for marketing |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to an identifiable individual. Where data cannot be immediately deleted due to backup cycle constraints, it will be isolated from active processing until deletion is completed.
1apiso uses cookies and similar tracking technologies on the Platform to enable essential functionality, improve user experience, and support our security and analytics operations. The following categories of cookies are used:
1apiso does not use third-party advertising cookies or cross-site tracking cookies for targeted advertising purposes. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from accessing your 1apiso account.
1apiso implements a layered data security framework designed to protect personal data against unauthorised access, disclosure, alteration, or destruction. Security measures include:
While 1apiso employs substantial technical and organisational security measures, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their 1apiso accounts, to enable two-factor authentication from Account Settings, and to avoid accessing their accounts from public or shared devices without logging out completely afterward.
Some of the third-party service providers engaged by 1apiso may process personal data outside the Philippines — for example, cloud hosting infrastructure or game technology providers operating data centres in other jurisdictions. Where personal data is transferred outside the Philippines, 1apiso ensures that appropriate safeguards are in place in accordance with the Data Privacy Act and NPC regulations governing cross-border data flows.
Such safeguards may include contractual clauses requiring the recipient to provide a standard of personal data protection equivalent to that required under Philippine law, or transfers to countries recognised by the NPC as providing adequate levels of data protection.
Players may request information about international data transfers applicable to their personal data by contacting the 1apiso support team or the Company's Data Protection Officer.
Under the Data Privacy Act of 2012, players whose personal data is processed by 1apiso have the following legally protected rights. To exercise any of these rights, contact the 1apiso support team via live chat or at [email protected].
Request a copy of the personal data 1apiso holds about you, and information about how it is being processed. Requests will be fulfilled within 15 working days.
Request correction of inaccurate or incomplete personal data. Identity data corrections may require re-verification with supporting documentation.
Request deletion of your personal data where it is no longer necessary for the original purpose and where no overriding legal or regulatory retention obligation applies.
Object to processing based on legitimate interest, including profiling for marketing purposes. Processing will cease unless compelling legitimate grounds override your objection.
Receive a copy of personal data you provided to 1apiso in a structured, commonly used, machine-readable format, where technically feasible and where processing is based on consent or contract.
Request restriction of processing where accuracy is contested, where processing is unlawful, or where you have objected to processing pending verification of legitimate grounds.
Where your data rights have been violated and you have suffered damages as a result, you may be entitled to compensation in accordance with the Data Privacy Act.
Lodge a complaint with the National Privacy Commission of the Philippines if you believe 1apiso has not handled your personal data in accordance with the Data Privacy Act.
1apiso will respond to all privacy rights requests within fifteen (15) working days of receipt. In complex cases where additional time is required, we will notify you of the expected timeline within the initial 15-day window. We may ask for proof of identity before processing any data rights request to protect against unauthorised requests.
1apiso is strictly for adults aged 21 and above. The Platform does not knowingly collect or process personal data from individuals under the age of 21. This age threshold is mandated by PAGCOR for casino-style online gaming in the Philippines and is non-negotiable.
Age verification is required at registration and enforced through KYC procedures. If 1apiso becomes aware that personal data has been collected from a person under 21 years of age, that data will be immediately deleted, the associated account will be terminated, and the matter will be handled in accordance with applicable PAGCOR regulatory requirements.
If you are a parent or guardian and believe a minor has created a 1apiso account using false age information, please contact our support team immediately at [email protected].
1apiso may send promotional communications to registered players who have opted in to receive them during registration or subsequently through Account Settings. Marketing communications from 1apiso may include information about new games, seasonal promotions, deposit bonuses, and platform updates.
1apiso sends marketing communications via the following channels where consent has been given:
You may withdraw your consent to marketing communications at any time by updating your communication preferences in Account Settings, by replying STOP to any SMS from 1apiso, by clicking the unsubscribe link in any marketing email, or by contacting the support team. Withdrawal of marketing consent will not affect the lawfulness of processing carried out before the withdrawal.
Note that certain account-related communications — such as deposit confirmations, withdrawal processing notices, KYC verification updates, and responsible gaming alerts — are not marketing communications and will continue regardless of your marketing preferences, as they are necessary for the operation of your 1apiso account.
1apiso reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law or PAGCOR regulatory requirements, or improvements to how we explain our privacy practices to players.
Where updates to this Policy are material — meaning they represent a significant change to how your personal data is processed or to your rights — 1apiso will provide advance notice to registered players via in-platform notification, email, or SMS, at least fourteen (14) days before the revised Policy takes effect.
The effective date at the top of this Policy reflects the date of the most recent review and update. We recommend that players review this page periodically to remain informed about how 1apiso handles personal data.
This Privacy Policy was last reviewed and updated on 1 January 2026. Continued use of the 1apiso Platform following notification of any material amendment constitutes your acceptance of the revised Policy.
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, the 1apiso support team is available 24 hours a day, 7 days a week via live chat on the Platform. Live chat is the fastest route for account-specific privacy queries.
Our support email address is [email protected]. Please note this is displayed as plain text and is not a clickable link. When submitting a privacy rights request by email, please include your registered mobile number (last four digits only for security) and a description of your request.
If you are not satisfied with how 1apiso has handled your personal data or responded to a privacy rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at the NPC's official website. 1apiso cooperates fully with NPC investigations and inquiries.
For responsible gaming concerns that may involve personal data processing — such as reviewing your wagering history or exercising self-exclusion — please visit the 1apiso Responsible Gaming page or contact the support team directly.
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