1apiso Terms & Conditions – Platform Rules and Player Obligations

1 Definitions

In these Terms & Conditions, the following terms shall have the meanings set out below, unless the context requires otherwise:

• "1apiso" or "Platform" refers to the online gaming platform operated at https://1apiso.app, including all associated subdomains, mobile interfaces, and related services.
• "Company" refers to the entity holding the PAGCOR licence under which 1apiso operates.
• "Player" or "User" refers to any individual who has registered an account on 1apiso and is accessing or using the Platform.
• "Account" refers to the individual registered account held by a Player on the 1apiso Platform.
• "Balance" refers to the total funds held in a Player's 1apiso account wallet, including deposits, winnings, and applicable bonus credit, less withdrawals and wagers settled.
• "Game" refers to any gambling product available on 1apiso, including but not limited to online slots, live dealer casino games (baccarat, blackjack, roulette, Dragon Tiger, Sic Bo), bingo, bingo fishing, and lottery.
• "Wager" or "Bet" refers to any amount of real-money funds staked by a Player on any Game available on the 1apiso Platform.
• "Bonus" refers to any promotional credit, free spin, cashback, or reload incentive awarded to a Player by 1apiso subject to specific terms and wagering requirements.
• "KYC" refers to Know Your Customer identity verification procedures required by applicable regulations and 1apiso's internal compliance policies.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the government agency responsible for licensing and regulating 1apiso's operations.
• "PHP" or "₱" refers to the Philippine Peso, the currency in which all 1apiso transactions are denominated.

2 Acceptance of Terms

By accessing the 1apiso Platform, registering an account, making a deposit, or placing any wager, you unconditionally acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety, together with the 1apiso Privacy Policy, Responsible Gaming Policy, and any game-specific rules or bonus terms published on the Platform.

These Terms constitute a legally binding agreement between the Player and the Company. The Company reserves the right to amend these Terms at any time. Where amendments are material, the Company will provide reasonable notice to registered Players. Continued use of 1apiso following notification of any amendment constitutes the Player's acceptance of the revised Terms.

3 Eligibility

3.1 Age Requirement

Access to 1apiso is restricted exclusively to individuals who are at least twenty-one (21) years of age. This requirement is mandated by PAGCOR regulations applicable to casino-style online gaming in the Philippines. By registering an account, you represent and warrant that you are at least 21 years old.

3.2 Geographic Eligibility

1apiso is operated and licensed in the Philippines. It is the Player's sole responsibility to ensure that accessing and using 1apiso is lawful in their jurisdiction. The Company makes no representation that the Platform is available or appropriate for use in jurisdictions outside the Philippines.

3.3 Single Account Per Person

Each Player is permitted to hold one (1) 1apiso account only. Creating multiple accounts — whether using the same or different personal details — is a serious breach of these Terms and will result in permanent suspension of all associated accounts and forfeiture of balances therein.

3.4 Employees and Associates

Employees of the Company, its affiliates, technology providers, game suppliers, and members of their immediate families are not eligible to register or maintain a 1apiso account.

4 Account Registration

To use the 1apiso Platform, you must register an account by providing accurate, complete, and current personal information including your full legal name, Philippine mobile number, date of birth, and any other details requested during the registration process.

• You must provide truthful and accurate information at registration. Providing false, misleading, or incomplete registration data constitutes a breach of these Terms.
• You are responsible for keeping your registration details current and accurate. Updates to personal information must be submitted to the support team promptly.
• You must create a secure password for your account. You are solely responsible for all activity that occurs under your 1apiso account credentials.
• You must not share your 1apiso account login credentials with any third party. Permitting third-party access to your account — whether for play, deposits, or withdrawals — is a breach of these Terms and may result in account suspension.
• If you suspect that your account has been accessed without your authorisation, you must notify 1apiso's support team immediately via live chat.

5 Account Verification (KYC)

In compliance with PAGCOR requirements and applicable Philippine anti-money laundering regulations, 1apiso may require Players to complete identity verification (KYC) before processing withdrawals above specified thresholds or when triggered by compliance monitoring systems.

5.1 Required Documentation

The Company may request any combination of the following documents to verify a Player's identity:

• Government-issued photo identification: Philippine passport, PhilSys National ID, driver's licence, UMID, or equivalent
• Proof of address dated within the past ninety (90) days: utility bill, bank statement, or barangay certificate
• Proof of payment method: screenshot or image of the GCash or PayMaya account used for deposits
• Selfie with ID, as directed by the compliance team

5.2 Verification Timelines

The Company will use reasonable efforts to complete KYC verification within twenty-four (24) business hours of receiving all required documentation. Withdrawals requested during the KYC review period may be placed on hold until verification is completed.

The Company reserves the right to limit account functionality — including restricting deposits, gameplay, and withdrawals — pending completion of KYC verification.

6 Deposits and Withdrawals

6.1 Deposits

All deposits to a 1apiso account must be made by the registered account holder using a payment method registered in that Player's own name. Third-party deposits are strictly prohibited. 1apiso accepts deposits via GCash, PayMaya, BPI, BDO, Metrobank, and major Visa/Mastercard credit and debit cards. The minimum deposit amount is ₱100.

6.2 Withdrawals

Withdrawal requests are processed to the same payment method used for the most recent qualifying deposit, unless the Company's compliance team approves an alternative arrangement. The Company reserves the right to conduct additional verification checks prior to processing any withdrawal.

The Company reserves the right to delay, hold, or reject any withdrawal request where there is reasonable suspicion of fraudulent activity, bonus abuse, or a violation of these Terms. Players will be notified of any such hold and given the opportunity to provide clarifying documentation.

6.3 Inactivity and Dormant Accounts

An account is considered dormant after twelve (12) consecutive months of inactivity (no login, deposit, or wager). 1apiso may apply a monthly dormancy administration fee of ₱50 to dormant accounts with a positive balance, until the balance reaches zero or the Player reactivates the account. Players will be notified before dormancy fees are applied.

7 Gameplay and Wagering

All Games available on 1apiso use certified random number generation (RNG) systems for RNG-based titles, or genuine live dealer broadcasts for live casino products. The outcomes of all games are determined fairly and in accordance with the published rules of each game.

• Players must have sufficient real-money balance in their 1apiso account to place any wager. Credit wagering is not available.
• Wagers placed and accepted by the system are final and binding. Once a game round has commenced and bets have been accepted, they cannot be modified or cancelled.
• In the event of a game malfunction or technical error that prevents a game round from completing normally, the Company will void all affected wagers and return the staked amounts to Players' balances. Incomplete rounds due to Player-side disconnection are handled in accordance with individual game rules.
• Dispute of game outcomes must be raised with the 1apiso support team within seven (7) days of the relevant game round. Disputes raised after this period may not be accepted.
• The Company reserves the right to void any wager placed in error, placed at incorrect odds due to a technical fault, or placed in a manner intended to exploit a system error.

8 Bonuses and Promotions

1apiso may from time to time offer bonuses, free spins, cashback promotions, reload bonuses, and other promotional incentives. All bonuses are subject to specific terms and wagering requirements published alongside each individual promotion.

8.1 General Bonus Conditions

• Bonuses are valid for the period stated in the promotional terms. Unclaimed or unexpired bonuses may be forfeited after the stated validity period.
• Unless stated otherwise, bonus funds must be wagered a specified number of times before any winnings derived from bonus play become withdrawable as real money.
• Withdrawing real-money funds before meeting bonus wagering requirements may result in the forfeiture of the associated bonus and any winnings generated from bonus play.
• Each Player is eligible for a welcome bonus once only, at the time of their first qualifying deposit. Subsequent accounts created to claim additional welcome bonuses will be treated as duplicate accounts in breach of Section 3.3.
• The Company reserves the right to withdraw, modify, or cancel any bonus or promotion at any time, with notice provided to affected Players where reasonably practicable.

8.2 Abuse and Exploitation

Any attempt to abuse bonus offers — including but not limited to creating multiple accounts, coordinated play with other Players to reduce risk, or exploiting an error in bonus calculation — constitutes a breach of these Terms. The Company reserves the right to reclaim bonus funds, void derived winnings, and suspend accounts involved in bonus abuse.

9 Prohibited Activities

The following activities are strictly prohibited on the 1apiso Platform. Violation of any prohibition may result in immediate account suspension, forfeiture of balance, and referral to relevant law enforcement or regulatory authorities:

• Using the Platform while under the age of 21 years
• Registering or using a 1apiso account on behalf of another individual
• Using the Platform for any purpose related to money laundering, terrorist financing, or other criminal activity
• Depositing funds derived from illegal activities
• Using software, bots, automation tools, or artificial intelligence to gain an unfair advantage in any Game
• Exploiting technical errors, glitches, or loopholes in the Platform or any Game
• Colluding with other Players to manipulate game outcomes in live dealer or multiplayer game environments
• Charging back a deposit made to 1apiso through a payment provider without first raising a dispute through the 1apiso support process
• Impersonating any 1apiso staff member, support agent, or other Player
• Reverse-engineering, copying, or reproducing any portion of the 1apiso Platform, its software, or its content

10 Account Suspension and Closure

The Company reserves the right to suspend, restrict, or permanently close any 1apiso account at any time, with or without prior notice, where:

• The Player has breached any provision of these Terms & Conditions
• The Company has reasonable grounds to suspect fraudulent, abusive, or illegal activity
• The Player has provided false or misleading registration or KYC information
• The account is subject to a chargeback claim initiated by the Player with a payment provider
• Regulatory or legal requirements necessitate the closure or restriction of the account
• The Player requests voluntary self-exclusion through the responsible gaming tools or support team

Where an account is suspended pending investigation, the associated balance will be held in accordance with PAGCOR guidelines. Where an account is closed due to a confirmed breach of these Terms, the Company reserves the right to forfeit the balance in accordance with applicable regulations.

10.1 Voluntary Closure

Players may request voluntary account closure at any time by contacting the 1apiso support team. Outstanding balances above the minimum withdrawal threshold will be returned to the Player via their registered payment method following completion of any applicable KYC requirements. Account closure requests will be processed within five (5) business days.

11 Responsible Gaming

1apiso is committed to promoting responsible gambling practices in accordance with PAGCOR requirements and its own player protection framework. The following tools are available to all registered Players from the Account Settings section following login:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits. Limit reductions take effect immediately; limit increases are subject to a 72-hour cooling-off period before activation.
• Session Time Reminders: Players may configure alerts that appear after a set duration of continuous play.
• Reality Check: A feature that displays elapsed session time and net gaming balance at configurable intervals.
• Cooling-Off Period: A temporary account restriction lasting between 24 hours and 6 weeks, during which the Player cannot deposit or wager.
• Self-Exclusion: Players may request self-exclusion for a minimum period of 6 months, during which the account is fully restricted from gameplay, deposits, and promotional communications. Self-exclusion requests cannot be reversed within the elected period.

The Company is committed to cooperating with any regulatory or self-exclusion scheme administered by PAGCOR that covers online casino platforms operating in the Philippines.

12 Intellectual Property

All content on the 1apiso Platform — including but not limited to software, source code, design, graphics, logos, text, game mechanics, and promotional materials — is the property of the Company or its licensors and is protected by applicable intellectual property laws in the Philippines and internationally.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal, non-commercial online gaming purposes in accordance with these Terms. This licence does not permit Players to copy, reproduce, distribute, modify, or create derivative works from any Platform content without the Company's prior written consent.

13 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, the Company's total liability to any Player in connection with these Terms or the use of the 1apiso Platform shall not exceed the total real-money deposits made by that Player to their account in the thirty (30) days immediately preceding the event giving rise to the claim.

The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to a Player's use of the Platform, including but not limited to loss of profits, loss of data, loss of winnings resulting from a technical malfunction outside the Company's reasonable control, or losses arising from a Player's breach of these Terms.

The Platform is provided "as is" with no warranty of uninterrupted or error-free service. Scheduled maintenance and unplanned outages may temporarily affect access to the Platform or specific Games. The Company will use reasonable efforts to minimise disruption and notify Players of planned maintenance in advance.

14 Privacy and Data Protection

The collection, use, storage, and disclosure of personal data provided by Players is governed by the 1apiso Privacy Policy, which forms an integral part of these Terms & Conditions and should be read in conjunction with them. The Privacy Policy is accessible at /privacy-policy.

By registering and using 1apiso, Players consent to the processing of their personal data in accordance with the Privacy Policy and applicable Philippine data protection legislation, including the Data Privacy Act of 2012 (Republic Act No. 10173).

15 Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, claim, or controversy arising out of or relating to these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by the rules and regulations of PAGCOR and, where applicable, the courts of competent jurisdiction in the Philippines.

Players agree that any claim must be brought in their individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

16 Contact and Disputes

For enquiries relating to these Terms & Conditions, your 1apiso account, or any gaming dispute, please contact our support team through the live chat function available on the Platform, available 24 hours a day, 7 days a week.

Our support email address is [email protected]. Please note that this address is provided for reference only and is not a clickable link. For the fastest response, live chat is recommended for all urgent matters including account access issues and withdrawal queries.

Formal complaints that cannot be resolved through the support team may be escalated to PAGCOR's complaint handling channels. 1apiso will cooperate fully with any PAGCOR-initiated investigation or mediation process.